Policies & Procedures
Global TESOL Australia has the below policies and procedures in place to ensure quality education and job placement for our students and graduates:
If the course tuition fee increases between the time you register and the time you choose to attend the course in-class, providing this time is longer 6 months, you will be required to pay the current tuition fee in full before attending the course. If an online student would like to transfer to an in-class program they must pay the difference between what was paid for the online program and the in-class tuition. For example, if $795 is paid for an online course, to transfer to the in-class Foundation course would be a difference of $100. The student will receive the Foundation manual upon payment of tuition difference. If a student originally registered as a correspondence student the policy remains the same.
Please Note: Other forms of proof may be accepted in lieu of these letters of rejection. By mail, send the Global TESOL College Head Office the following documents - all in one envelope labelled "Job Guarantee Refund":
If you follow our unique employment process which is outlined in our TESOL course, apply for positions that you are qualified for, and are not offered a job after completing one of our programs (in-class, online or by correspondence) we will gladly refund your money as long as it is within one year of program completion (subject to a 10% processing fee of total tuition fee). Our programs are available to everyone, although the following conditions apply in order to qualify for the job guarantee.
The Job Guarantee Timeline:
How is Global TESOL College able to offer such an incredible guarantee? Our educational-focused training institute offers programs and services worldwide but is based in Canada, where overhead costs are much less expensive when compared to running a business in America or Europe. We graduate an incredibly high volume of TESOL certified teachers annually, which grants us the flexibility to pass the savings on to all of our students worldwide. Also, 30% of our business is referred to us through word-of-mouth from extremely satisfied graduates. We have worked hard to keep as much as possible of your hard-earned money in your pocket, while training and certifying you with professional, world standard instruction. * Some countries require a university degree as well as the TESOL certificate to be hired legally as a teacher.
The time limits commences from the first day of class or the day that books/ passwords were first sent to the student, whichever occurs first. The time limits affect students from March 1, 2006 onwards. Any students who registered before that date will not be affected by these changes (except if they upgrade after January March 1, 2006). All affected students will be notified in writing of these changes.
All requests for deadline extension must be received in writing or by email no more than three months and at least two weeks before the deadline (any requests received before the three months or after the two week cut off may be considered on a case-by-case basis). All requests will receive a letter or email confirming or rejecting their request written and sent by the Academic Department. Any extension requests received two business days after the deadline will automatically be rejected by the Academic Department. NO EXCEPTIONS*.
Course Upgrades
Program upgrades are not subject to a processing fee. If you register in, for example, Program 1, then later decide to upgrade to a higher program, you are not charged an upgrade processing fee. Students will only be required to pay the difference in tuition between the program they are upgrading to and the program they have previously completed.
If there is a change in tuition fee from the time you originally took the Foundation TESOL Course and what is now being offered due to an addition of a specialization component, you may upgrade to complete your Advanced TESOL Certificate by purchasing a specialization course that was unavailable when you originally registered. If you wish to sit in on a Foundation TESOL Course, please see Transfers section of Registration Policies for details.
Transfers
If a student paid $1040 for the Advanced TESOL Certificate in 2004, for example, which included shipping, the difference today to sit in on the in-class Foundation course would be $95 (The $40 shipping fee is not included towards tuition payment). This is because a change in tuition fee is a direct reflection of a significant change in course material. If the price changes within the 6 months after you have registered, you will only be required to pay the total tuition fee due at time of registration.
If you are a past in-class "Foundation TESOL Course" graduate, and in the future wish to sit in on all or part of another in-class course, and there has been a change in tuition as mentioned above, then the difference is required to be paid as well as a $200 additional sit-in fee. You have the option to attend this course anywhere we offer it. If the student registered prior to 2005, a new Foundation book will be issued in class.
Absenteeism
If a student misses part of the in class Foundation course due to an emergency or an unforeseen situation beyond their control, the following procedure must be followed:
The student must fill out a Student Absence to be submitted to the instructor with the reason for absence. The student will be required to complete assignment(s) to make up the time missed in order to receive certification.
Follow the above procedure and the student will be required to the contact the head office to schedule a make up class in the next course for which they will be available. If the student does not schedule a make up date within 6 months of their original course, they will automatically be transferred to correspondence and be made aware of the program requirements and deadlines. Exceptions will be considered on a case-by-case basis.
To Qualify for a Refund
To qualify for a refund, students must meet the following criteria.
How to Apply for a Refund
To apply for a refund graduates must:
10 each, from at least 3 different countries - (3 times 10 = 30)
Once we receive your request, we will research your case thoroughly and respond back to you. Please be aware that any package without a completed Refund Application Form or without all required documents will not qualify for a refund. Upon verification that all your documents and letters of correspondence are legitimate, you will then be required to return all TESOL manuals, TESOL certificates, license, and a copy of your tuition receipt, in order to receive your tuition refund (minus the 10% processing fee of total tuition fee). Postage for returned materials is the responsibility of the student.
Downgrading Courses
If a student does wish to downgrade to a lower program they are only eligible for a refund (for the price difference between programs) if it is within 10 days of registering for the program. No refunds are available for any online courses that have been sent due to the nature of electronic data. Course descriptions and summary's are available on the website or a TESOL Advisor can be contacted for further information prior to choosing a course. No refunds are available for students registered for single specialization courses. Only those registered for TESOL programs may be eligible for a refund.
Money Back Guarantee
After 12 years in the TESOL teacher training business, Global TESOL College has successfully trained and certified over 25,000 graduates. Our goal is to help you find an excellent job and we guarantee it, or your money back (see Job Guarantee for specifics). A commitment to honesty and excellence in customer service is why we have maintained an excellent 10-year record with the Better Business Bureau, which is based in North America, and handles student and customer complaints worldwide.
Our success depends on the success of you - our graduates. We offer you solid training without the gimmicks, plus a proven success track record. At Global TESOL College we provide you with the best and treat you as one of the family, so that your travelling and teaching experience is fun, rewarding and memorable--for a lifetime. We stand alone in our industry with distinction because we are honest, and we care about YOU.
Job Guarantee
The graduate must:
Lowest Tuition Guarantee
You know the value of a good quality education, but it can also be expensive. We at Global TESOL College make every effort to ensure that our tuition fees remain as low as possible for our students, while still delivering the highest quality TESOL instruction available in the marketplace today. We also offer all students a "Lowest Tuition Fee Guarantee".
a lower tuition fee, we will match that price - guaranteed!
Course Completion Time Limit
From 1 March 2006, the following time limits are in effect:
Extensions
A one-time extension of 6 months from the deadline can be granted to individual course students and Program 1 or 2 students.
A one-time extension of 1 year can be granted to students enrolled in Program 3.
All extension requests must have the full legal name of the student, their mailing address/ email, and where and which city they took the Foundation course. Students must also state in their letter why they are requesting an extension as well as the study schedule they plan to follow in order to complete their assignments on time. Students are only permitted one extension per program. If they upgrade then they may request an extension for that upgraded program too if necessary.
Submissions after Deadline
Any assignments received after the deadline (without a written extension) or after the extended deadline will be considered "Expired". Expired assignments will be returned to the student, unmarked with a letter explaining the circumstances. * NO EXCEPTIONS.
All revisions must be done within two months of the original/ extended deadline. Any and all subsequent revisions must be handed in within four months of the original/ extended deadline. Any revisions received after this will not be accepted and students will receive "EXPIRED" on their course record. * NO EXCEPTIONS.
If a student's specializations have expired, the specializations can become reactivated if the student upgrades or buys an additional course. The deadline for upgraded courses to be handed in will be from the date that the new courses/ passwords have been sent. The reactivated old courses will carry the same deadline as the upgraded program/ course.
When students receive their courses, they will be given a deadline for their assignments once again explaining the procedure. The academic department will send out emails/ letters to remind the student when they have 6 months left and, if necessary a letter notifying them that they have 2 months left with the extension procedure included. If the student is enrolled in Program 3, the first reminder will be sent 1 year before the deadline.
Mandatory Final Exam
Students who register on March 1, 2006 and after, will not receive their Advanced Certificate (or any subsequent Program certificates) without handing in and passing the Foundation Final Exam. Students are not permitted to share answers or collaborate with each other.
Global TESOL College Australia | Email:contactus@globalteacher.com.au | CRICOS provider number (00607B) | Policies & Procedures